You might think that customer service isn’t as important when you make your living online. The problem with this is that most people who use online businesses expect a great customer service experience. It’s a fact of human nature that people want to be treated like individuals instead of cash sources. You’ll make a little bit of money if you simply set up your site and wait for customers to happen upon you. Earning more money is easier with return business from existing customers. Good customer service isn’t hard to offer. Here are some things you can start doing today to provide your buyers with a better buying experience.
Ask your current customers, via email, what they would suggest you do to improve your business. The most important thing is to let them know you really do care about their opinion, but that you may not be able to act on every suggestion given. The replies you receive will be pretty interesting, in most cases. In fact, you might remind some of the recipients about things they had been meaning to buy from you. That one simple “help me help you” e-mail could bring in several sales!
It’s a good idea to give your customers a way to get in touch with you offline, whether it’s by telephone or mail. It isn’t very costly to rent a mailing address such as a post office box. Another good way to communicate nowadays is Skype. Between these two options, you have given yourself an offline identity, something that will endear you to your clients, especially if you answer your Skype calls when they come in. Have a look at this Halloween Super Affiliate website
You can, like a regular business, have set hours when you answer the phone; make sure you post these online. If you are at your computer during these hours, it will be easy to talk to anyone who calls. Being available to talk to people will also probably mean more sales for you, as people will feel more comfortable buying from someone they’ve spoken to rather than just another random website or blog.
Another important aspect of customer service is offering your customers an easy way to reach you for questions or support. Having no contact information will reduce the number of sales you make and the number of people who return to your site. Sellers who do not have a point of contact look like scammers. The latest new course in affiliate marketing can be found at this Halloween Super Affiliate page
Providing a certain amount of personal service is essential if you want to be successful. You simply must give people some way to reach you. Yes, this creates more work for you, but isn’t it worth it if it helps you make the sale? Sometimes it takes that level of personal contact to turn a looker into a buyer.
Customer service is not just limited to brick and mortar businesses. If your customers don’t have a great customer service experience, you can bet they won’t become repeat buyers. Well done customer service is usually one of the biggest influences in which businesses succeed. Have you been doing your best to keep your customers satisfied?