For many many years I labored in the corporate atmosphere in big organizations. These companies experienced significant Human Resource and Info Technology departments. When it arrived to operating an employee survey it was only natural that they should use these huge resources. Typically response rates to worker surveys were less than 25%. These response rates had been regarded as to be the norm and apart from a few feedback lamenting the low reaction rate, no one compensated a lot attention.

Today I am on the other aspect of the fence. I have worked with company clients for the past 9 many years supplying various types of employee surveys. Lately, I experienced the opportunity of speaking with HR employees from a number of organizations. These organizations were scouring the web to collect concerns so that they could create their own worker survey. As soon as they assembled these questions they had been planning on running their personal survey process in-home.

At first blush this does not sound like an unreasonable method. However, I requested the HR staff to consider the subsequent.

Privacy and Confidentiality

1 of the most significant problems from an workers perspective concerning worker surveys is privateness and confidentiality. It has been our encounter that most workers have a low comfort level knowing that their responses to a study are contained in their companys computers. Despite a companys very best attempts to ensure that unauthorized access to the study information is guarded, the reality remains that it is company employees that are working with the information and conducting the analyses. Confidentiality has already been breached. Below these circumstances there are numerous possibilities for abuses.

Several many years ago Entec was faced with a scenario where the company president stated that he was ready to transfer ahead with an worker study but because he was having to pay for the survey he wanted the database as well as the study report we had been going to prepare. We had no option but to walk away from this project. We could not provide unequivocal assurances to the employees that their privacy and confidentiality would be safe.

These issues can be considerably minimized when employees are suggested that a third party will run the complete study procedure. For example, in the pre-study communications, Entec advises workers that there is a firewall in between the organization and Entec Corporation. No worker can access our computers. No employee or business official will see or have access to our database. Any unique requests by senior managers or anyone else in the business to look at the information is flatly declined. Incidentally, this has happened a couple times over the previous nine many years. Privateness and confidentiality are serious matters and they can’t be compromised. Worker surveys are a two edged sword. On the one hand employees welcome an chance to provide feedback. On the other hand they will not take part or they will not offer truthful solutions if they feel in the slightest that their privacy can be compromised.

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