There are three parts to effective employee management. There are one on one meetings, there’s giving feedback to employees and coaching sessions. These regular private sessions can help you establish a great relationship with all of your employees in your SEO company.
In order to grow and develop your team, it is crucial to give good, clear feedback. Firstly, I like to ask, can I give you some feedback? Sometimes someone might be having a really bad day and now is not the right time for feedback. That’s fine, who knows, they might be an A player and they usually perform but one day something happened at home and it’s put them in a bad mood. So I like to ask, can I give you some feedback? You want to make sure that you give them both good feedback and you give them that bad feedback.
Getting their nod in giving performance feedback is the best way to go. But you have to ask for a specific time if you notice that they are not that certain in giving time for you to do it as soon as possible. Stress the importance of doing this for their own benefit. Tell them that you already have a set time to do this so it will not really affect much of their daily schedule. That might encourage them to do this with you as soon as they can.
It is recommended that you insert the behaviour in giving feedback to employees, insert the cause of the behaviour that you’re attempting to give feedback on, so they can see the big picture. When you don’t quality check your own work, which comes back, it indicates another assistant presently has end up in there and doing double work then if it filters through plus it gets to the customer, that makes us look bad in their eyes. Your client may be the one who is paying us, so we need to ensure that we provide quality work all the time.
Let them know what happens when those situations arise and ask them how they can do things differently? They might develop a solution to correct the situation or you can provide your own personal advice. That’s how you can give good feedback to your online staff, not that you’re carrying this out wrong. No one likes to be told this way.
If you notice, A players all want to grow in their career in providing SEO services. I like to do this to them in order to help them grow and drive them to move up to another level in the organization. So I make sure to point this out during one on ones, and have these feedback recorded so I can go back to them after an agreed period to check how things are going on their end after the latest feedback session.
For example, you need to remind them to process the coaching course about John Carlton’s Simple Writing Copywriting Course, SWS. Tell them what they need to do, help them make a plan and stick with it. That will make them responsible in including this activity in their daily tasks and will make them monitor their actions to meet the expectations that you have previously discussed.
Then you want them to report progress to you as well. Whenever we get anyone to review any training material, it’s key that we get them to put bullet points of what it is that they learned. Otherwise we get assistants who come back and say, yes, I watched that. Oh, I was already familiar with most of the material. There’s no way for us to manage what was gained out of it. So we ask them to take bullet points of what it was that they learned. That can also help when future people then start reviewing the same training material, we can use some cross checking work there as well.
Part of the training as well, we get people to go through our own DVDs, we run workshops where the team members come along and the 30 Day Challenge. There are other online membership portals for VAs.
In the end, the very best bet in giving feedback to employees, is to let them go through some online membership programs that will teach virtual assistants the way to do certain things in your virtual company. You can sign up your virtual assistants that will let them use Gmail, Traffic Geyser or TubeMogul and execute a large amount of the points that will suit your needs without you having to perform the training. There are a lot of these training courses available which can be worth looking into that will eventually help them to be more receptive to feedback.